Refund & Return Policy

Last updated: February 21, 2026

At Ajst Homeware Store, we are committed to providing a transparent and customer-friendly shopping experience. If you are not satisfied with your purchase, you may request a return or exchange under the terms below.

Ajst Homeware Store is an online-only retail store operated, managed, and legally represented by ORANGEBOX FARMS LLC. All return, exchange, refund, and related customer service matters for this store are handled under the responsibility of ORANGEBOX FARMS LLC, the business entity that owns and manages the store.

1. Return Period

You may request a return or exchange within 30 days from the date of delivery.

2. Eligibility Requirements

To be eligible for a return or exchange, items must meet the following conditions:

• In the same condition as received
• Unused, unwashed, and unaltered
• With original tags and packaging included

We do not accept returns or exchanges for:

• Items that have been used or damaged by the customer
• Items that have been modified, cut, or altered
• Items without original packaging or tags
• Items returned without prior approval
• Items explicitly marked as non-returnable or final sale

3. Eligible Return Reasons

We accept returns or exchanges in the following cases:

• Defective or damaged items
• Incorrect item received
• Item does not match the description or images
• Customer preference, as long as the item remains in its original condition and meets the eligibility requirements above

4. Return Costs

All approved return and exchange costs are fully covered by us:

• No return shipping fee
• No restocking fee
• A free prepaid return label will be provided for approved requests

5. Return Process

Step 1: Submit a Request

Please email us at:

[email protected]

Include the following information:

• Order ID
• Product name
• Description of the issue
• Reason for return or exchange
• Clear photos of:
  • the received item
  • the original packaging

Step 2: Request Review

Once we receive your request:

• If the request is not eligible, we will notify you by email and explain the reason
• If the request is approved, we will send you an email including:
  • return approval confirmation
  • a prepaid return shipping label
  • instructions for packaging the item
  • return shipping instructions
  • the approved return address

Please note:

• You are required to print and attach the return label to the package
• If you are unable to print the label, please contact us for assistance
• Please pack the item securely with its original packaging to help prevent damage during transit
• Do not send any item back without receiving return approval first

Step 3: Return Shipment

Once approved:

• Pack the item according to the instructions provided
• Attach the prepaid return label
• Drop off the package at the designated carrier location

Approved returns are processed through the warehouse and return operations managed by ORANGEBOX FARMS LLC.

Business / Return Operations Address:
8506 MAGNOLIA DR, LOS ANGELES, CA 90046

6. Refunds

Once we receive and inspect the returned item:

• You will receive a confirmation email
• A refund will be issued to your original payment method
• Refund processing time is typically 5 to 7 business days

Processing time may vary depending on:

• Your bank
• Your payment provider
• Transaction processing times outside our direct control

7. Exchanges

We support product exchanges upon request.

The exchange process follows the same general steps as the return process:

• You must submit your request by email
• If approved, a prepaid return shipping label will be provided
• After we receive and inspect the returned item, we will ship the replacement item or provide another reasonable solution if needed

All approved exchange-related costs are fully covered by us, including:

• Return shipping
• Reshipping of the replacement item
• No restocking fees
• No additional exchange handling fees

8. Non-Returnable Items

The following items are not eligible for return or exchange:

• Final sale items
• Gift items
• Items explicitly marked as non-returnable
• Used, altered, or customer-damaged items
• Items returned without original packaging or required tags

9. Responsibility of the Business Entity

All return, refund, exchange, and related customer service matters for Ajst Homeware Store are administered and overseen by ORANGEBOX FARMS LLC.

As the business entity that owns, operates, manages, and legally represents the store, ORANGEBOX FARMS LLC assumes responsibility for:

• return and exchange administration
• refund handling and payment-related coordination
• customer communication regarding return requests
• review and approval of return eligibility
• management of return-related records and operational procedures
• legal and administrative responsibility connected with return and refund matters for the store

10. Online-Only Store Notice

Ajst Homeware Store operates exclusively online and does not maintain a public retail storefront or walk-in customer return location.

Any business address shown on this website, including on policy pages, the footer, the About Us page, and the Contact page, refers to the business entity that owns and manages the store. The listed address is used for business, administrative, warehouse, return-processing, and legal purposes and is not presented as a public in-store shopping location.

11. Additional Notes

• Please ensure that all information provided in your return or exchange request is accurate and complete
• We reserve the right to reject any return or exchange request that does not meet the eligibility requirements stated in this policy
• All return, exchange, and refund decisions will be clearly communicated by email
• This policy should be read together with our other store policies, including our Payment Policy, Shipping & Delivery Policy, Privacy Policy, and Legal Information page

12. Contact Us

If you have any questions about returns, exchanges, or refunds, please contact us: